Utility Billing & Collections
WINTER STORM RELATED BILLING ADJUSTMENTS
If your property incurred damage that resulted in excess water usage due to the recent winter storm, you can apply for an adjustment to your billing statement. Download and complete the form below, then email to email@example.com or firstname.lastname@example.org .
Utility Billing Cycle
The city's utility billing has been divided into two cycles. Cycle 1 is billed on the 10th of the month and it includes all residents and businesses located west of Jefferson Avenue. Cycle 2 is billed on the 23rd of the month and it includes all residents and businesses located east of Jefferson Avenue.
Payment not received on the due date will be assessed a 10% penalty on the balance owed. If payment is not received within approximately 15 days after the penalty date, service will be disconnected.
The day before disconnection, the city will make a courtesy call to the phone number on the account, giving the date of disconnection and amount owed. The past due amount must be paid before 9:00 a.m. on the disconnection day to avoid disruption of service. Customers are allowed two (2) extensions per year.
At 9:00 a.m. on disconnection day, there will be an additional $30.00 reconnection fee to have service reinstated during normal hours of operation. Any reconnections made after normal hours, on city holidays or weekends will require a $50.00 call out fee to be paid along with the outstanding balance by the conclusion of the next normal business day.
Bank Draft Option
The city offers electronic bank drafting service for monthly utility bill payments. This can be arranged with no additional costs. Customers wishing to pay by bank draft will continue to receive a bill in the mail.The bill will state: Bank Draft-Do Not Pay, the account will be drafted on the due date.
Customers wishing to pay by bank draft must come by the office and complete a bank draft authorization form that must have attached a voided check. The form may be downloaded, but must be returned to the utility billing department in person or by mail.
Customers may also set this on a credit/debit card draft online by logging onto the City's online bill pay system.
The city also receives payments of utility bills by credit card or debit cards (Mastercard, Visa, Discover, Amex). This can be paid in person at the water office. Customers may also pay on the city website or by phone.