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Citizen Commendations / Complaints

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The Mount Pleasant Police Department is dedicated to providing the best police service possible to all citizens. Employees are carefully selected and trained to provide service to the community. This web page gives an overview of the ways to commend exemplary performance or file a complaint against a Police Department employee.

If you see a Police Department employee exhibit outstanding behavior, tell the employee, or us, about it. Following are suggestions for commending an employee.

How to commend a Police Department employee:
  • Write a letter to the employee's Sergeant, Lieutenant, Captain, or the Police Chief at:
    Mount Pleasant Police Department
    501 N Madison
    Mount Pleasant, TX 75455
  • Commendation letters are logged and placed in the employee's permanent personnel file
  • Call the Police Department front desk at 903-575-4004 and ask to speak with the employee's supervisor
  • Send in an online commendation here.  Citizen Commendation Form 
  • If you are unsure of the employee's name, describe the employee and list the specific actions or demeanor that impressed you. Mention the location, date and time the incident occurred
  • Contact the Mount Pleasant Police Internal Affairs Section by calling 903-575-4109


When a citizen has a complaint against a Police Department employee (commissioned or civilian), the complaint is directed to the department's Internal Affairs Office, located at the Mount Pleasant Police Department, 501 N. Madison in Mount Pleasant Texas, 903-575-4109. Office hours are 8:00 a.m. to 5 p.m., Monday through Friday. If the office is closed, you may still file a complaint with any Police Department supervisor, who will then forward your report. Complaint forms are available in the Police Department front lobby or online here. Citizen Complaint Form

Texas law (Local Govt. Code 614.022) requires that all complaints against police officers be in writing and signed by the person making the complaint. Complaints must be made within 30 days of the incident unless special circumstances exist. The person who was wronged must file the complaint; other persons may give statements as witnesses.  Official complaint statements will be notarized under oath at the police department.  

Internal Affairs investigators will ensure that a thorough investigation of your complaint is conducted. Just as citizens who are arrested must be told the charges against them, a police employee must be given a copy of the complaint before any disciplinary action is taken. When the investigation is completed, you will be notified of the results and action taken.

False complaints.
Filing a false complaint against a police employee is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement under oath, or swears to the truth of a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.

What happens when a complaint is upheld?
When the investigation finds that the charges against a police employee are true, the employee's Captain who is the Assistant Police Chief notifies the employee and may take one of the following actions:
  1. Reprimand the employee verbally or in writing
  2. Suspend the employee without pay
  3. Demote the employee
  4. Discharge the employee

Employees can appeal the department's decision to uphold a complaint and the decision to discipline the employee.

What happens when a complaint is not upheld?
Complaints must be supported by sufficient evidence. When the investigation cannot find the degree of evidence necessary to prove the employee acted improperly, the employee and the citizen are both notified in writing.

What if you are not satisfied with the outcome?
You may appeal the findings of Internal Affairs or supervisory investigations in writing to:

The Office of the Police Chief
Mount Pleasant Police Department
501 N Madison
Mount Pleasant TX 75455

Racial Profiling Complaints
Officers are prohibited from engaging in bias based profiling or stopping, detaining, searching, arresting, or taking any enforcement action including seizure or forfeiture activities, against any person based solely on the person’s race, ethnic background, gender, sexual orientation, religion, economic status, age, cultural group, or any other identifiable group. These characteristics, however, may form part of reasonable suspicion or probable cause when officers are seeking a suspect with one or more of these attributes.

If you feel you are victim of Racial Profiling, please contact the Mount Pleasant Police Department Professional Standards Division at (903) 575-4004, to file a complaint or complete the complaint form online here. Citizen Complaint Form  Citizen Racial Profiling Complaint brochures are available in the lobby of the police department and they contain more detailed information about the complaint process. 

The Mount Pleasant Police Department is vitally interested in taking action when its employees are derelict in their duties or are guilty of wrongdoing. Your complaint will be given a fair and thorough investigation. All complaints will be investigated in the most expeditious manner possible and you will be notified of the outcome of the investigation.